Terms of Use

1 - Article 1: Purpose and Acceptance

These terms of use (TOU/TOS) define the legal framework governing access to, browsing of, and use of the website www.labeuromed.eu and any page, sub-page or digital interface operated under the Labeuromed environment.

The website is made available by LABORATORIO MEDICO EUROPEO, hereinafter referred to as "Labeuromed", in order to present LABORATORIO EUROPEO®, its activities, content, services, food supplements, editorial information and online store.

Access to the website and use of its features, from any connected device, including computers, smartphones, tablets or any other equipment enabling internet access, is conditional upon knowledge and full acceptance of these terms of use.

The User acknowledges that acceptance of these terms does not require a handwritten signature and may result from browsing the website, using the services, creating a user account, submitting a form or any other online acceptance action provided on the website.

The User may reproduce, download, print or save these terms using the standard features of their browser, device or any other tool available to them. Such saving is the sole responsibility of the User.

Acceptance of these terms of use applies to the entire website www.labeuromed.eu, as well as to any page, sub-page, interface, user space, feature or digital service operated by Labeuromed under its web environment, without prejudice to any specific conditions, general terms and conditions of sale, privacy policy, cookie policy or other contractual documents applicable to certain services.

By accepting these terms of use, the User acknowledges having read the privacy policy and, where applicable, the cookie policy applicable to the website. These documents describe in particular the terms of personal data processing, the use of cookies and trackers, and the rights and choices available to the User.

When the User places an order through the online store, such order is subject to the applicable general terms and conditions of sale, which must be read and accepted separately before final confirmation of the order. The general terms and conditions of sale take precedence over these terms of use for any matter relating to the order, price, payment, delivery, right of withdrawal, warranties, returns, after-sales service and complaints related to the purchase of products.

2 - Article 2: Definitions

For the purposes of these terms of use, the following terms have the meanings set out below.

• "Website" or "site" refers to all pages, content, features and services accessible from a URL beginning with www.labeuromed.eu or any other domain or subdomain operated by Labeuromed.
• "LABEUROMED" refers to LABORATORIO MEDICO EUROPEO, operating under the trade name or trademark LABEUROMED®.
• "User" refers to any natural or legal person who accesses the website, browses it or uses any of the services offered through the website.
• "Content" refers in particular to trademarks, logos, distinctive signs, texts, titles, slogans, images, photographs, illustrations, videos, sounds, animations, databases, product sheets, graphics, code, interfaces, structures, layouts and any other element accessible on the website.
• "Services" refers to the features offered on the website, including the online store, information articles, contact forms, contact by phone or email, informational content and any user spaces.

3 - Article 3: Services accessible on the website

The website may provide access, depending on available features, to the following services:

• An online store for the purchase of food supplements;
• Access to information relating to LABEUROMED®, its products, activities and news;
• Publication of articles, editorial content and information that may be shared on social networks;
• Contact with LABEUROMED® by means of a form, email, phone or any other indicated channel;
• Access to a user account, where applicable;
• Subscription to communications or newsletters, where this feature is offered.

LABEUROMED® may modify, suspend, withdraw or supplement all or part of the website's services at any time, without prejudice to orders already placed under the applicable general terms and conditions of sale.

The website may make available to Consumers an online withdrawal function applicable to contracts concluded at a distance through the website.

This function is intended to enable the Consumer to exercise their right of withdrawal in a simple, accessible and unambiguous manner, within the applicable legal period and subject to the exceptions provided for by law and by the general terms and conditions of sale.

The online withdrawal function is not intended to handle requests that do not fall within the scope of the right of withdrawal, in particular complaints relating to a defective product, a delivery error, a legal warranty, an adverse effect, a product recall or a commercial request. Such requests must be addressed to the customer service team in accordance with the procedures set out in the general terms and conditions of sale.

When a request is submitted via the withdrawal function, the website records the date and time of the request and sends the Consumer an acknowledgement of receipt on a durable medium.

4 - Article 4: Informational nature of content relating to food supplements

The information published on the website regarding LABEUROMED® food supplements is provided for informational and commercial purposes, in compliance with the regulations applicable to foodstuffs and food supplements.

Food supplements are not medicines. They are not intended to diagnose, treat, cure or prevent any disease. They do not replace a varied and balanced diet, a healthy lifestyle, or medical advice when such advice is necessary.

No information on the website should be interpreted as a diagnosis, prescription, personalised medical advice or guarantee of results. In the event of pregnancy, breastfeeding, medical treatment, illness, allergy, intolerance, adverse effect or doubt regarding an interaction, the User is encouraged to consult a healthcare professional.

The User undertakes to comply with the precautions for use, recommended dosages, warnings, contraindications, storage conditions and dates indicated on packaging, leaflets, product sheets and applicable communications.

This merchant commits not to allow any illegal transaction, or any transaction that is considered by credit card brands or the acquiring bank as potentially harmful to their goodwill or likely to negatively affect them. The following activities are prohibited under the card brand programs: the sale or offering of a product or service that does not fully comply with all applicable laws to the Buyer, Issuing Bank, Merchant, Cardholder, or card networks. In addition, the following activities are also explicitly prohibited:

• selling medicines

5 - Article 5: Access to the website and availability

LABEUROMED® endeavours to keep the website accessible 24 hours a day, 7 days a week. However, access to the website may be suspended, interrupted, limited or disrupted, in particular in the event of maintenance, updates, failures, technical incidents, cyberattacks, overloads, interventions by a service provider, force majeure or events reasonably beyond the control of LABEUROMED®.

LABEUROMED® does not guarantee that the website will be accessible without interruption, free from errors, free from vulnerabilities or compatible with all equipment, systems, browsers or configurations used by the User.

LABEUROMED® may modify, correct, suspend or remove all or part of the website or its content without prior notice, to the extent permitted by law.

6 - Article 6: Links to third-party websites

The website may contain links to third-party websites, platforms, content or services. These links are provided solely for the User's convenience or for informational purposes.

LABEUROMED® exercises no control over third-party websites and assumes no responsibility for their content, availability, security, commercial practices, personal data processing, cookies, terms of use, intellectual property rights or legal compliance.

Access to a third-party website is entirely at the User's own risk. It is the User's responsibility to take the necessary precautions before browsing, downloading, purchasing, sharing data or using any service offered by a third party.

Any link from a third-party website to the LABEUROMED® website must be lawful, honest, must not harm the image of LABEUROMED®, must not create confusion regarding the existence of a partnership or endorsement, and must be removed immediately upon request by LABEUROMED®.

7 - Article 7: General obligations of the User

The User undertakes to use the website in accordance with these terms, applicable laws, public policy, good morals and the rights of third parties.

The User is prohibited in particular from:

• using the website for unlawful, fraudulent, deceptive, abusive or harmful purposes;
• interfering with the operation, security, integrity or availability of the website;
• attempting to gain unauthorised access to systems, accounts, data, interfaces or protected areas;
• introducing viruses, malicious code, scripts, bots, unauthorised automation tools or any process likely to disrupt the website;
• extracting, copying, scraping, indexing, reusing or massively exploiting the content of the website;
• impersonating a third party or communicating false, inaccurate or misleading information;
• publishing or transmitting unlawful, defamatory, abusive, obscene, discriminatory, threatening, infringing or third-party rights-violating content.

Furthermore, the User acknowledges and agrees that any transaction carried out through the Website must comply with all applicable laws and regulations, as well as with the rules and requirements imposed by payment card networks, financial institutions, acquiring banks, or any other payment service provider.

The following activities are expressly prohibited, including but not limited to:

• The sale, offering, promotion, or provision of products or services in violation of any laws or regulations applicable to the parties involved, including, without limitation, the buyer, the seller, the issuing financial institution, or any other party involved in the transaction.
• Any activity that may harm the reputation, image, or interests of payment card networks, financial institutions, or payment service providers.
• The sale, distribution, promotion, or offering of medicines or pharmaceutical products.

Finally, the User is responsible for their equipment, internet connection, software, security settings, and the protection of their own data. The User further acknowledges and accepts the risks inherent in the use of the Internet.

The Website reserves the right to refuse, suspend, or cancel any transaction or user account in the event of a breach of these provisions, without prejudice to any other rights or remedies available under applicable law or these Terms and Conditions.

8 - Article 8: User accounts and security

Certain features of the website may require the creation of a user account or prior identification.

LABEUROMED® may make account activation conditional upon confirmation of the email address provided, in particular by means of an activation link or any other verification process. The User must use a valid personal or professional email address to which they have effective access.

Unless expressly agreed by LABEUROMED® or where there is a legitimate need related to a separate professional use, a single User may not create or use multiple accounts in order to circumvent these terms, to unduly benefit from commercial advantages, to conceal abusive use or to disrupt the operation of the website. LABEUROMED® may refuse, merge, suspend or delete accounts created in violation of this rule, to the extent permitted by law.

The User undertakes to choose a sufficiently strong password, in compliance with any technical requirements indicated at the time of account creation, and not to use a password already used for another service. The User is recommended to use a unique, complex password that is regularly updated and kept confidential.

The User is prohibited from sharing, transferring, lending, selling or renting their login credentials, passwords or authentication means to a third party. Any use of the account using the User's credentials is presumed to have been carried out by the User, unless there is proof of a failure attributable to LABEUROMED® or fraudulent use reported under reasonable circumstances.

LABEUROMED® will never ask the User to communicate their password by email, phone, instant messaging or unsecured form. Any request to share a password must be considered suspicious or fraudulent. The User is invited to promptly report any phishing attempt, unusual request or suspicious communication to LABEUROMED® at the contact address indicated in these terms.

The User is responsible for the confidentiality of their login credentials and passwords, as well as for all activity carried out from their account. In the event of a forgotten or lost password, the User may request a password reset using the feature provided for this purpose on the website, when available. LABEUROMED® may send a reset link or code to the email address associated with the account, or use any other appropriate verification process. The User is responsible for the security of their mailbox and must ensure that it is not accessible to unauthorised third parties.

For security reasons, LABEUROMED® may implement protection mechanisms against fraudulent access, including limiting the number of login attempts, temporarily blocking the account, requesting additional verification, forcing a password reset or suspending access in the event of unusual behaviour. The technical modalities of these measures may evolve in order to take into account security risks, technical constraints and the state of the art.

LABEUROMED® may suspend, limit or delete an account in the event of a breach of these terms, suspected fraud, security breach, abusive use or legal obligation.

9 - Article 9: Intellectual property

Unless otherwise stated, the website and all its content are the property of HEALTH GLOBAL PROJECTS S.à r.l. or their respective rights holders. They are protected by copyright, trademark law, design law, database law, neighbouring rights, trade name law and more generally by the rules relating to intellectual property.

LABEUROMED®, its logos, trade names, distinctive signs, presentations, texts, images, photographs, graphics, product sheets, videos, animations, interfaces, databases and website structures may not be reproduced, represented, adapted, translated, modified, distributed, extracted, reused, published, communicated to the public or exploited without the prior written authorisation of LABEUROMED® or the relevant rights holder.

The User is granted only a limited, personal, non-exclusive, non-transferable, revocable licence strictly necessary for browsing the website for personal or internal purposes. This licence does not confer any right of ownership over the website or its content.

Any commercial, advertising, competitive, editorial, automated or collective use of the website's content is prohibited without prior written authorisation.

10 - Article 10: Reservation of rights – automated exploration, text and data mining, artificial intelligence

LABEUROMED® prohibits any extraction, reproduction, collection, indexing, scraping, copying, mass downloading, aggregation, enrichment, annotation, structuring or reuse of the website's content by robots, crawlers, scrapers, automated agents, indexing systems, data mining tools or equivalent processes, unless prior written authorisation is obtained or a mandatory legal exception applies.

LABEUROMED® expressly reserves all its rights over the website's content, including for the purposes of text and data mining, training, pre-training, fine-tuning, evaluation, testing, validation, embedding extraction, dataset creation, synthetic content generation, development, improvement or exploitation of artificial intelligence systems, including generative AI systems.

This reservation of rights constitutes an express opt-out within the meaning of applicable European rules on text and data mining. It applies to all protected content on the website, including texts, images, photographs, illustrations, videos, graphics, databases, product sheets, structures, metadata and editorial content.

This prohibition applies whether access is made directly or indirectly, via API, robot, automated browser, software agent, scraping, automated screenshot, feed extraction, circumvention of technical restrictions or any analogous process.

The reservations of rights expressed in these terms may be supplemented by technical or machine-readable indications, including robots.txt, meta tags, HTTP headers, access policy files, metadata, specific conditions or any other rights reservation protocol. The absence or imperfection of a technical marking shall not constitute a waiver of LABEUROMED®'s rights.

Any request for authorisation relating to the use of the website's content for research, indexing, text and data mining or artificial intelligence purposes must be submitted in writing to LABEUROMED® in advance.

11 - Article 11: Image credits, rights over photographs

The images, photographs, illustrations, videos, pictograms, icons and other visual elements present on the website are protected by intellectual property rights and/or third-party rights.

Photographic credits and image sources may be indicated under the heading "Image credits" or any equivalent wording. Where credits are not displayed directly beneath a visual, they may be grouped in a dedicated section of the website.

Unless otherwise indicated, no image on the website may be copied, downloaded, reproduced, modified, cropped, retouched, distributed, published, used on another medium, incorporated into a database or used in an artificial intelligence system without prior written authorisation.

LABEUROMED® reserves the right to modify or supplement the Image credits section at any time in order to reflect the visuals actually published on the website.

12 - Article 12: User-generated content

Where the website allows a User to submit, publish or upload content, including reviews, comments, messages, documents, photographs, information or contributions, the User warrants that they hold all necessary rights and authorisations.

When the User submits or publishes content on the website, they grant LABEUROMED®, for the purposes strictly necessary for the operation of the website, the provision of services, moderation, evidential retention, security and reasonable promotion of content published on the website, a non-exclusive, free-of-charge, worldwide licence, transferable to necessary technical service providers, covering the rights of reproduction, representation, hosting, storage, technical adaptation, formatting, display, technical translation and communication to the public of said content.

This licence is granted for the duration of the content's online publication and, where necessary, for the additional period required by legal retention obligations, evidence, security, claims management or the defence of LABEUROMED®'s rights. It does not deprive the User of their rights over the content they have submitted.

The User undertakes not to submit content that is unlawful, infringing, defamatory, abusive, obscene, hateful, discriminatory, misleading, unsolicited advertising, contrary to personal safety, in breach of privacy, personal data, trade secrets, reputation or third-party rights.

LABEUROMED® may moderate, refuse, remove, hide or report any User content that is manifestly unlawful, inappropriate, contrary to these terms or likely to give rise to liability.

The User remains solely responsible for the content they submit. They indemnify LABEUROMED® against any claim, action, damage, cost or expense resulting from content they have published or submitted in breach of these terms or third-party rights.

13 - Article 13: Accuracy of information and absence of editorial warranty

LABEUROMED® endeavours to publish accurate, current and complete information on the website. However, despite the care taken in drafting and updating, information may contain errors, omissions, inaccuracies or information that has become outdated.

LABEUROMED® may correct, modify or remove website content at any time without prior notice.

The information published on the website is provided for general purposes only. It does not constitute personalised medical, nutritional, legal, tax, technical or professional advice.

For information relating to products offered for sale, product sheets, labels, leaflets and applicable general terms and conditions of sale must be consulted before placing any order.

14 - Article 14: Liability of LABEUROMED

LABEUROMED® cannot be held liable for damages resulting from the use of the website in a manner inconsistent with these terms, improper configuration of the User's equipment, network interruption, an act attributable to a third party, access to a third-party website, abusive use of the website or a force majeure event.

LABEUROMED® does not warrant that the website will meet the particular needs of each User, or that content will be permanently available, error-free or uninterrupted.

Nothing in these terms may exclude or limit LABEUROMED®'s liability in the event of wilful misconduct, gross negligence, personal injury, breach of mandatory consumer rights or liability that cannot be excluded by law.

The liability conditions relating to the purchase of products from the online store are governed by the general terms and conditions of sale.

15 - Article 15: Personal data

LABEUROMED® attaches particular importance to the protection of Users' personal data.

Personal data collected through the website may be processed in particular to respond to contact requests, manage user accounts, process orders, provide customer service, handle complaints, comply with legal obligations, ensure website security, and send communications where the User has consented or where the law permits.

The detailed terms of processing, legal bases, purposes, recipients, retention periods, rights of data subjects and the means of exercising those rights are described in the privacy policy available on the website.

Where information submitted by the User is likely to reveal health-related data, including allergies, medical conditions, treatments, adverse effects or medical situations, such information is processed only under the conditions provided for by applicable regulations.

16 - Article 16: Cookies and trackers

The website may use cookies and similar technologies necessary for its operation, as well as, subject to the User's choices where required, audience measurement, personalisation, social network or marketing cookies.

Non-strictly necessary cookies are only placed with the User's prior consent where such consent is required. The User may configure or modify their choices at any time via the cookie management tool available on the website.

Detailed information regarding cookies and trackers is available in the website's cookie policy.

17 - Article 17: IT security

LABEUROMED® implements reasonable measures to protect the website and its systems against unauthorised access, loss, alteration, destruction or unauthorised disclosure.

However, the User acknowledges that the internet does not guarantee absolute security. It is the User's responsibility to protect their equipment, software, browsers, passwords and data against the risks of viruses, hacking, phishing, malware or fraudulent access.

Any attempt to breach the security of the website may result in the suspension of the User's access and, where applicable, legal proceedings.

18 - Article 18: Suspension and termination of access

LABEUROMED® reserves the right to suspend, limit or terminate, temporarily or permanently, a User's access to the website or certain features, without prior notice, in the event of a breach of these terms, suspected fraud, security breach, abusive use, request from a competent authority or technical necessity.

Where the breach identified is not of a serious, fraudulent, manifestly unlawful or urgent nature, LABEUROMED® may invite the User to rectify their situation within a reasonable period before any suspension or permanent deletion of the account. In the absence of rectification within the indicated period, LABEUROMED® may suspend access to the relevant features or close the account.

LABEUROMED® may however immediately suspend, limit or delete access to the website or the account, without prior notice, in the event of fraud, attempted fraud, security breach, compromised credentials, manifestly unlawful use, risk to third-party rights, risk to IT systems, request from a competent authority, urgent technical necessity or behaviour likely to give rise to LABEUROMED®'s liability.

In any event, such suspension or termination is without prejudice to any other rights or remedies of LABEUROMED®, including compensation or legal action.

The User may request the closure of their account in accordance with the procedures indicated on the website or by contacting LABEUROMED® at the contact address mentioned in these terms. Account closure results in the deactivation of access to the features associated with the account, subject to ongoing operations, orders already placed, legal retention obligations, LABEUROMED®'s rights of defence and processing necessary for evidence, invoicing, accounting, security or claims management.

Account closure does not affect the application of the general terms and conditions of sale to orders already placed, nor the rights and obligations arising prior to such closure.

19 - Article 19: Reporting content or incidents

The User may report to LABEUROMED® any error, unlawful content, infringement of a right, security incident, abusive use, accessibility issue or difficulty related to the website at the following address: info@labeuromed.eu.

The report must contain sufficient information to enable LABEUROMED® to identify the content or incident concerned and to assess the request.

To the extent that the website allows Users to publish, submit, store or make accessible content, reviews, comments, messages, photographs or other information, the User undertakes not to publish content that is unlawful, misleading, abusive, defamatory, discriminatory, violent, infringing, in breach of privacy, contrary to third-party rights, contrary to the regulations applicable to food supplements or likely to endanger personal safety.

LABEUROMED® may make available a reporting mechanism allowing any person to notify the presence of content they consider unlawful or contrary to these terms. The report must be sufficiently precise and reasoned to enable identification of the content concerned, its location, the reasons why it is considered unlawful, and the contact details of the notifier where these are necessary for processing the request.

LABEUROMED® may remove, disable, restrict or make inaccessible any manifestly unlawful content, content contrary to these terms or content likely to give rise to its liability, without prejudice to the User's rights. Where required by law, LABEUROMED® informs the User concerned of the reasons for the measure taken and the available remedies.

The User whose content has been removed or whose access has been restricted may send a reasoned objection to info@labeuromed.eu. LABEUROMED® will examine the objection within a reasonable period, without prejudice to any legally available remedy.

20 - Article 20: Amendments to the terms of use

LABEUROMED® may amend these terms of use at any time, in particular to reflect legal, regulatory, technical, editorial, commercial or functional changes to the website.

Where amendments substantially affect the rights or obligations of Users with an account, LABEUROMED® may ask the User to accept the new terms upon their next login or before using certain features. If the User does not accept, they may cease using the website or request the closure of their account, subject to legal, contractual or technical obligations remaining applicable to orders, requests or operations already in progress.

The update date is indicated at the top of the document. Users are advised to consult these terms regularly.

Substantial amendments may be notified on the website, in particular in a news section or by any other appropriate means.

21 - Article 21: Applicable law

These terms of use are governed by Luxembourg law.

Where the User acts as a consumer residing in another Member State of the European Union, the choice of Luxembourg law does not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence where those provisions are applicable.

22 - Article 22: Dispute resolution and competent courts

In the event of a dispute relating to the website or these terms, the User is invited to contact LABEUROMED® in advance in order to seek an amicable resolution.

Any dispute relating to the validity, interpretation, performance or termination of these terms falls under the exclusive jurisdiction of the courts of the jurisdiction in which LABEUROMED®'s registered office is located, unless a mandatory contrary provision applies.

23 - Article 23: Partial invalidity

If any provision of these terms is declared null, invalid, unfair, unenforceable or inapplicable, in whole or in part, the remaining provisions shall continue to apply in full.

The provision concerned shall be replaced, to the extent possible, by a valid provision producing a legal and economic effect as close as possible to the original intent, subject to applicable mandatory rights.

24 - Article 24: Contact

For any question or comment relating to these terms of use, the website or image credits, the User may contact LABEUROMED® at the following details:

• Email: info@labeuromed.eu
• Phone: +34 676 63 97 19
• Postal address: CL CERVANTES 14, CEUTA 51001, Spain